Shop policy
Mitten Makes items are made to order in small batches, and many are personalized or color-customized just for you. Because of that, approved issues are usually handled with a remake, replacement, or store credit rather than a cash refund.
If your item arrives damaged, defective, incorrect, or with a customization mistake caused by Mitten Makes, contact us within 7 days of delivery or pickup.
Approved issues may be handled with a remake, replacement, or store credit toward a future order.
We do not offer returns or cash refunds for change-of-mind purchases, custom items ordered correctly but no longer wanted, or customer-submitted spelling, wording, or color mistakes.
Slight differences in filament shade, color placement, sheen, and normal 3D-print texture are part of the made-to-order process and are not considered defects.
You can request a change or cancellation before printing starts. Once production begins, the order is considered final because materials and print time are already being used for your piece.
If something arrives damaged in shipping, please send photos of the item and packaging within 7 days. For pickup orders, please inspect the item at pickup or contact us within 7 days if there is a problem.
Questions before you order? Message Mitten Makes on Instagram or use the order form and we’ll help you figure out the best fit before printing starts.